CHASE FREEDOM FREQUENTLY ASKED QUESTIONS

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CHASE FREEDOM FREQUENTLY ASKED QUESTIONS
1. What is Chase Freedom?
Chase Freedom is the first and only credit card that gives consumers ultimate control and
flexibility over their rewards options. Chase Freedom allows cardmembers to change the
types of rewards cash and rewards points they earn as their needs change without ever
leaving rewards behind.
2. Why did Chase create Chase Freedom? Chase Freedom is the most researched product in Chase history. Chase created
Chase Freedoms features based on direct feedback from consumers. Focus groups and
other research efforts gathered input from thousands of consumers representing a diverse
range of current and potential Chase customers.
3. When will Chase Freedom be available to consumers?
Consumers can apply for the card beginning September 18, 2006 at www.chase.com/freedom , by calling 1.800.U.CHOOSE (1.800.824.6673), or by visiting their local Chase branch bank to get more information as well as assistance with applying
for the credit card.
4. What is unique about Chase Freedom?
While existing rewards credit cards may offer cash back and points programs, Chase
Freedom is the only card in the market offering a unique combination and choice of
rewards the freedom to choose, the freedom to change and the freedom to earn more.
Consumers choose cash back or points. Consumers can change their rewards, such as
earning cash back, and then change to points to redeem for items like airline tickets or gift
cards. Consumers can earn three percent cash back or three times the points on grocery,
gas and quick service restaurants, including places like Subway, Panera Bread, Boston
Market, Dennys and Dunkin Donuts.

Chase also keeps it simple for the consumer to earn rewards. If customers want to earn
cash back, they can with a simple earning structure and only cash as a redemption option.
If they want a robust rewards collection, they can earn points and have their choice of
leading retailer and restaurant gift certificates, travel on most airlines, and brand-name
merchandise. For customers earning cash back, the more they save, the more they earn
with $50 in bonus cash for every $200 in rewards. And there is no loss of cash or points
when changing between rewards and no annual fee for Chase Freedom customers.
5. Is this just like all the other cards that offer choice between rewards points and cash
back? No. While many rewards programs exist, most lock consumers into a rigid system of rules
and limited redemption options. Chase Freedom breaks from this tradition by giving
cardmembers the ability to seamlessly change between cash back and points. With a
simple earning structure and unmatched flexibility, Chase Freedom is uniquely positioned
as the industrys next generation of rewards programs.

2 6. Which retailers and merchants will offer rewards to Chase Freedom customers?
Chase Freedom can be used anywhere credit cards are accepted. To enjoy the bonus
rewards of three cash back or three times the points, consumers can use the card in places
they shop everyday - grocery stores, gas stations and quick service restaurants (pizza to
hamburgers to tacos and even sandwich shops, coffee houses and more). Places like
Dennys, Subway, Pizza Hut, Panera Bread and Boston Market are included, just to name a
few.
7. How is Chase Freedom different from Chase Flexible Rewards?
Chase has reward programs that offer flexibility with a choice of rewards, but they too are
different from Chase Freedom. They do not offer the flexibility of changing between cash
back or points, the simplified structure of just having cash or having points, or the bonus of
$200 in rewards getting the cardmember a $250 check. 8. Will Chase Freedom be blink-enabled?
Yes. Chase Freedom is blink-enabled, allowing fast and easy purchases through
contactless payment systems at 30,000 merchant locations nationwide .
9. Is there an annual fee?
No.
10. Will Chase Freedom be offered on Visa, MasterCard or both? Chase Freedom will be offered on both Visa and MasterCard. Consumers can choose the
card they prefer.
11. Where can consumers go to get more information about Chase Freedom? Consumers can go to www.chase.com starting September 18, 2006 to apply for the card
online and log onto www.chase.com/freedom to learn more about Chase Freedom via a
highly interactive site.
12. Will Chase Freedom replace any existing Chase cards in consumers wallets? Existing Chase customers may choose to change to Chase Freedom to enjoy the new
benefits and the freedom to change between cash and points that this new product offers.
With our range of products and rewards, Chase has a unique ability to match the right card
with the right customer at the right time, and we are excited to further strengthen that
ability with the addition of Chase Freedom as another excellent option for both current and
future customers.
13. What is the process for changing between points and cash back? How long does it
take?
The process is simple. Chase Freedom customers call the telephone number on the back of
their cards to inform a customer service advisor that they want to change. The cardmember
will start earning in the new currency (points or cash) immediately. Cardmembers will
receive a letter in the mail to verify that the change has been made, along with an applicable
brochure about Chase Freedom points or cash back rewards. Once a cardmember receives
their next statement, they can go online or call Chase to redeem their points or cash.






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14. Can you provide examples of how the card works? John Smith saw the Chase Freedom TV ads and called in to apply for the card that earns
him three points for every $1 spent in grocery, gas and quick service restaurant purchases.
John is redoing his kitchen and using his card, has racked up 20,000 points. He could
redeem his points for $200 in Marriott certificates, could transfer 18,000 points to United
and get 15,000 Mileage Plus miles, but he remembers his kitchen and decides cash back
would suit his needs best. He calls Cardmember Services. The advisor changes Johns
rewards from points to cash and his 20,000 points is now $200 in rewards. John calls back
in after he receives his statement and redeems his $200 in rewards for a $250 check. Another example is Susan Matthews, who has applied online for Chase Freedom. Shes
using Chase Freedom for all of her purchases and has earned $50 in rewards. Shes ready
to redeem and can go for the $50 check, but she really needs a gift for her friends birthday.
She calls Cardmember Services. The advisor changes her rewards from cash back to points
and Susans $50 in rewards is now 5,000 points. Susan goes online after she receives her
statement to www.choosemyrewards.com and redeems her 5,000 points for a $50 Macys
gift certificate.

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