ake the most

5043 users shared this document! click

WELCOME • EARN • REDEEM • ENJOY M ake the most of your Mileage Plus ® membership 2 WELCOME D iscover even more at www.united.com It’s full of useful information and helpful tools that make
planning your travel or managing your Mileage Plus account
easier than ever. You can check your mileage balance,
update your account, redeem your awards, learn about
special offers and so much more. Also, you can access the
most current details about the Mileage Plus program,
including new ways to earn and redeem miles, the latest
travel partner information and more. We’ve also designed a number of helpful products like
United EasyUpdate, SM United EasyInfo, SM United EasyCheck-in, ® United EasyCheck-in Online SM and EasyRebook ® to keep you moving and on your way. Visit www.united.com
today for all your travel planning and Mileage Plus
membership needs. 1 Welcome to Mileage Plus — the travel rewards program that gives
you hundreds of ways to earn thousands of miles. Use these miles
toward free* award travel to over 800 destinations in more than 150
countries on six continents worldwide. Or, redeem those miles for
upgrades, hotel stays, car rentals, dining certificates and so much
more. In fact, Mileage Plus offers you more ways to redeem and
use your miles than any other travel award program — which is just
one reason why it is consistently recognized as the #1 frequent flyer
program by the readers of Business Traveler magazine. This guide is your passport to the world of Mileage Plus. Inside
you’ll discover detailed ways for you to explore all the benefits of
your membership.** As a Mileage Plus member, you can: • Earn miles when you fly United ® , United Express ® , Ted SM , Star Alliance ® members or any of our global airline partners. • Earn enough miles to attain elite status and receive priority treatment designed to make your travel even more relaxed
and enjoyable. • Earn miles for everyday activities like buying groceries, booking cruises, using your Mileage Plus credit card, dining
out, making phone calls, or even shopping online, with over
100 Mileage Plus partners. (See page 12 for partner details.) • Earn miles for hotel stays and car rentals worldwide.
• Redeem miles toward free* air travel, upgrades, Red Carpet Club ® memberships and so much more. Again, welcome to the world of Mileage Plus, and we’re glad to have you on board. It’s time to fly. ® E njoy all the benefits of Mileage Plus *Taxes and fees not included. **Some benefits are not available in all countries. 4 If you are a few miles short of reaching your next travel award,
or would like a unique gift option, you can purchase miles
for yourself or others, or even share your already earned
miles with a friend or relative. It’s easy with Personal Miles ® , GiveMiles ® , Reward Miles ® , or Transfer Miles ® transactions. Visit www.ualmiles.com for more information, or to purchase and transfer miles. B uy, give or transfer miles United and the Star Alliance have partnered to put comfort
and convenience at your fingertips — becoming the first
airline to allow customers to use the miles earned from
one frequent flyer program to upgrade on another airline’s
flights. Now you can travel in first or business class on
Star Alliance member airlines with Star Alliance Upgrades.
Plus, as a Mileage Plus member, you are entitled to enjoy
all the benefits of the Star Alliance network as well. Our partnership gives you: • Access to over 800 destinations in more than 150 countries. • Access to 620 lounges worldwide.
• The opportunity to earn EQM/EQS and redeem miles on any member airline. • Worldwide recognition of your status.
• Priority reservation, standby and boarding for Star Alliance ® Gold members. • Priority baggage handling for Star Alliance Gold members, and first- or business-class travelers (some
restrictions apply). • The most flexible Round the World Fares.
• The opportunity to upgrade on most Star Alliance member flights. Visit www.united.com/staralliance for a list of all member
airlines, as well as details on benefits and upgrades. E xplore the world and enjoy the benefits EARN MILES • GIVE MILES The fastest and easiest way to earn Mileage Plus miles is by
choosing United when you fly. United, United Express and Ted
operate more than 3,400 flights a day to routes around the world.
Plus, United has partnered with the Star Alliance and other air
partners to bring together more of the world’s finest airlines than any
other network, and to provide you even more ways to earn miles. When you fly paid, published fares on United-operated flights, or on
any airline in the global Star Alliance network, you’ll earn flight miles*,
with a 500-mile minimum on United flights. You can also receive
Redeemable Miles bonuses when you fly in paid United Business ® or United First. ® Plus, you’ll always have extra ways to earn bonus miles throughout the year with our extensive travel partner offers. (See pages
11 and 12 for a list of current partners.) For complete details and
mileage earning charts, visit www.united.com/mileageplus. To ensure you get credit for all of the miles you earn, always
remember to provide your Mileage Plus number when booking travel
or taking advantage of partner offers. For procedures on requesting
both air and partner credit, visit www.united.com/retrocredit. E arn miles every time you fly 3 *Based on origin and destination. REDEEM MILES • ENJOY REW ARDS 6 As a Mileage Plus member, you have access to more
destinations and opportunities than any other travel
reward program. When you reach elite status or become
a Mileage Plus Visa ® cardmember, you’ll experience even more exclusive reward options and partner bonus offers.
We offer so many ways for you to get the most out of your
miles — and your reward options extend far beyond air travel. Throughout the next few pages you will find details on many
of these redemption options. For more information and other
great ways to redeem your miles, visit the Mileage Plus
Awards Center at www.united.com/awards. Please note
that not all reward options are available for all members. United Red Carpet Club Membership The readers of Global Traveler magazine recently recognized the United Red Carpet Club ® as the Best Airport Lounge in the world. Membership gets you a full year of access to
comfortable lounges worldwide where you can relax
before your flight and enjoy exclusive privileges. Visit
www.united.com/redcarpetclub to view membership
prices, club locations and additional details. A ward travel is just the beginning See pages 7-8 for even more ways to redeem your rewards. 5 Mileage Plus members can redeem their miles for flight awards in
five different ways. There are three types of free air travel awards
and two types of upgrade awards: Saver Awards offer you free award travel for fewer miles, so you
can enjoy your rewards sooner. Saver awards are available on all
classes of service, with some capacity-controlled restrictions. Fly on
any United, United Express or Ted flights. Standard Awards give you the flexibility to fly any time seats are available on United-operated flights, for the flight and class of
service you request — without the restrictions of Saver Awards.
Standard Awards are available on all classes of service on any
United, United Express or Ted flight. Star Alliance Awards are available on the Mileage Plus and
Star Alliance networks. Members can earn award travel to over
700 destinations worldwide. Upgrade Awards let you upgrade to the next class of service
with your paid ticket on select fares. Upgrade Awards are redeemable
toward a seat in United First or United Business, and are available
for a one-way travel, one-class upgrade, with the purchase of
select paid fares. Star Alliance Upgrade Awards are redeemable for electronic
upgrades to travel in first or business class on flights by participating
Star Alliance carriers. Star Alliance Upgrade Awards allow you to
enjoy one-cabin upgrades to the next class of service on eligible
fares, with confirmed upgrade status, all conveniently handled
through www.united.com. Please visit www.united.com/awards for more information
and detailed award charts for Saver, Standard, Upgrade and
Star Alliance Awards. G et rewarded for your loyalty with free * award travel *Taxes and fees not included. 8 Dining Certificates Redeem your miles for dining awards valid at over 7,000 restaurants
nationwide through Restaurant.com, a leading provider of dining
certificates. For a list of participating restaurants, or for more details,
visit www.united.com/diningcertificates. Mileage Plus Auctions Exclusive online auctions let you bid your miles on a wide range
of unique experiences and exclusive items that only miles can
buy. To view current auction items or get more information, visit
www.united.com/auctions. Mileage Plus Music Redeem your miles for music downloads from Sony CONNECT ™ . Choose individual tracks or complete albums from one of the best
selections in digital music. For more details, visit
www.united.com/awards. Reader Miles ® Earn or redeem miles for magazines or newspapers subscriptions. To
find participating subscribers in your local area, or for more information,
visit www.united.com/awards. Charity Miles ® You can use your miles to make a donation to your choice of over 20
charitable organizations. For more information and a complete list of
current charities, visit www.united.com/charitymiles. Gift Cards Mileage Plus members can redeem their miles for gift cards usable for
purchases at a variety of popular locations. M ore great ways to redeem your rewards ENJOY NON-AIR AW ARDS Merchandise Awards Elite members and Mileage Plus Visa cardmembers are
eligible to redeem their miles for some of the most popular
high-end products available today. Visit our exclusive online
store at store.ualmileageplus.com to learn more. Mileage Plus Car Awards Elite members can redeem their miles for two consecutive
days’ car rental through Avis, National, Alamo or Hertz with
no daily time or mileage charges. Mileage Plus Hotel Awards Elite members can redeem their miles for hotel stays at
select Marriott, Hyatt or Radisson locations worldwide. Mileage Plus Choices Program Awards Redeem miles earned on your Mileage Plus Visa for traditional
Mileage Plus awards or with these exclusive options: • Redeem for any available seat on any flight, any hotel stay or any car rental, at any time,
with no blackout dates, when booked
through www.united.com. • Reserve a full year of Economy Plus Access SM . Travel more comfortably in Economy Plus ® seating, with up to 5 inches of extra legroom. • Redeem for 5,000 EQM toward reaching elevated elite status faster. For complete Mileage Plus Choices SM program details, or to apply for a Mileage Plus Visa, visit
www.united.com/choices. United Mileage Plus Visa annual fee reimbursement Mileage Plus Visa cardmembers can redeem their miles for
a credit against their annual fee. 7 9 T he more you fly, the more you enjoy • Redeem miles for travel to over 800 Star Alliance
destinations worldwide. • Earn miles with more than 100 Mileage Plus partners. • 500-mile minimum accrual on all paid United,
Ted and United Express flights. • No mileage expiration with account activity at least once every 36 months. • 50% Redeemable Miles bonus for paid United First, and 25% Redeemable
Miles bonus in paid United Business. • United, Ted, United Express and Star Alliance member flight miles count
toward elite status. • 50% EQM/EQS** bonus for paid United First, United Business and
unrestricted United Economy. ® • 500-mile upgrades available for purchase. • 500-mile upgrades cleared 24 hours before departure.*** • Award redemption available 24 hours a day by phone and at www.united.com. ▲ • 25% Redeemable Miles bonus on paid, qualifying
United, Ted and United Express flights. • 25% Redeemable Miles bonus on paid, qualifying Lufthansa flights
between the U.S. and Europe. • Complimentary upgrades on select full-fare economy purchases. † ▲ (Upgrade must be requested if booked through a travel agent.) • Priority check-in and boarding on United, Ted and Star Alliance. † ■ • Waitlist priority on United. • Discount on United Red Carpet Club membership. • Dedicated reservations line. ▲ • 500-mile upgrades earned for paid, qualifying United, Ted or
United Express flight activity. • 500-mile upgrades cleared 48 hours before departure.*** • Discount on purchase of 500-mile upgrades. • No mileage cap for miles earned on Mileage Plus Visa. ▲ • Exclusive Customer Relations e-mail address. • Redeem miles for car and hotel awards. • Enjoy a choice of special rewards after reaching mileage thresholds. GENERAL PREMIER — 25,000 Elite Qualifying Miles
(EQM) or 30 Elite Qualifying Segments (EQS)
per calendar year. All General benefits and
Star Alliance Silver benefits, plus: Our most frequent flyers are rewarded with elite status, which
brings additional bonuses, recognition and membership
privileges. For a complete list of elite benefits, please visit
www.united.com/elite. Membership Levels and Benefits: 10 PREMIER EXECUTIVE — 50,000 Elite
Qualifying Miles (EQM) or 60 Elite
Qualifying Segments (EQS) per calendar
year. All Premier benefits and
Star Alliance Gold benefits, plus: • Redeemable Miles bonus increased to 100% on paid,
qualifying United, Ted and United Express flights. • 100% Redeemable Miles bonus on paid, qualifying
Lufthansa flights between the U.S. and Europe. • Access to Star Alliance lounges. † ✦ • 500-mile upgrades cleared 72 hours before departure.*** • 10% discount on in-flight duty-free purchases. † • Extra bag or bag weight allowance on Star Alliance. ✦ 1K — 100,000 Elite Qualifying Miles (EQM)
or 100 Elite Qualifying Segments (EQS) per
calendar year. All Premier Executive
benefits and Star Alliance Gold benefits, plus: • Exclusive news, announcements and offers
on the 1K ® Only web site. • Guaranteed reservation on full-fare economy ticket purchases. † • Exclusive inventory of Economy Saver Award seats. • Earn unlimited Systemwide Upgrades (SWU). • Earn Confirmed Regional Upgrades based on miles accumulated on
United, Ted or United Express paid, qualifying flights each quarter. • 500-mile upgrades cleared 100 hours before departure.*** • Premium Baggage Service. • Mileage Plus Award fees waived. • Mileage Plus Visa annual fee rebate. Visit www.united.com/elite for complete information. ** Elite Qualifying Miles/Elite Qualifying Segments: The miles or segments you earn (either through flying or through promotions) that count toward elite status. *** When available. † Some restrictions apply. ▲ Not available in all countries. ■ Star Alliance Silver benefits. ✦ Star Alliance Gold benefits. ELITE ST A
TUS BENEFITS 11 T ravel partners make it easier than ever to earn miles Earn and redeem miles for free air travel on United, United Express
and Ted, with any member of the global Star Alliance network, or with
any of our airline partners. Fly to over 800 destinations in over 150
countries. The miles you earn* count toward Mileage Plus Elite status
and can be used for upgrades on any United or select Star Alliance
partner flight. For updates on Mileage Plus air travel partners, visit
www.united.com/partnerguide or www.united.com/staralliance. Star Alliance Partners *On United and Star Alliance. Only select code-share flights are eligible for accrual and/or redemption. † Operated by Gulfstream International. Airline Partners * † 12 TRA VEL P A R TNERS E arn extra miles with your everyday purchases With over 100 Mileage Plus partners, earning awards everyday
is easier than ever. For the latest Mileage Plus travel partners
and offers, visit www.united.com/partnerguide or
www.united.com/promotions. Communications Mileage Plus Wireless
T-Mobile HotSpot Nework Solutions ® Credit and Charge Cards Mileage Plus Visa
Mileage Plus Business Awards Visa
Mileage Plus Platinum Business Card
Mileage Plus Check Card
Mileage Plus International Dining and Retail Mileage Plus Music
Mileage Plus Mall • Mileage Plus Dining
Mileage Plus Purchase Miles
Hartwick & Grove Wine Merchants
FTD.COM • MoreHome.com
Neiman Marcus • Netflix Internet Services Network Solutions • T-Mobile HotSpot Financial Services Ameritrade
Awards for Mortgage & Real Estate
E-LOAN • Fidelity Investments
Lending Tree
PMP Relocation Services Grocery Dominick’s • Safeway • Pak’n Save
Pavilions • Genuardi’s • Vons Car Rental Alamo • Avis • Budget • Dollar
Hertz • National • Sixt • Thrifty Cruise and Vacation TedEscapes • United Cruises
UnitedEscapes • United Vacations Hotels & Resorts Carlson Hotels Worldwide
Country Inns & Suites by Carlson
Park Inn
Park Plaza Hotels & Resorts
Radisson Hotels & Resorts
Regent International Hotels Choice Hotels International
Comfort Inn • Comfort Suites
Quality Inn • Clarion
MainStay Suites • Econo Lodge
Rodeway Inn • Sleep Inn The Hilton Family
Hilton • Conrad
Coral Hilton • Doubletree
Embassy Suites Hotels
Hampton Inn • Hilton Garden Inn
Hilton Grand Vacations Club
Homewood Suites by Hilton
Scandic Hotels Hyatt Hotels & Resorts
AmeriSuites • Hawthorn Suites
Hyatt • Park Hyatt Hotels
Summerfield Suites InterContinental Hotels Group
InterContinental • Crowne Plaza
Hotel Indigo • Holiday Inn
Holiday Inn Express
Staybridge Suites
Candlewood Suites Langham Hotels International
Langham Hotels • Eaton Hotel
Delta Chelsea Marriott International
Marriott Hotels & Resorts
JW Marriott Hotels & Resorts
Renaissance Hotels & Resorts
Courtyard by Marriott
Marriott Vacation Club International
Residence Inn by Marriott
TownePlace Suites by Marriott
SpringHill Suites by Marriott
Fairfield Inn New Otani Hotels Omni Hotels Preferred Hotel Group Shangri-La Hotels & Resorts
Traders Hotels • Shangri-La Starwood Hotels & Resorts
Four Points by Sheraton
The Luxury Collection
St. Regis Hotels & Resorts
Sheraton Hotels & Resorts
Westin Hotels & Resorts • W Hotels
Le Meridien Summit Hotels & Resorts WORLDHOTELS Wyndham Hotels & Resorts Important: The following provisions form the basis of the Mileage Plus Program. These provisions are
intended to protect you, the members of Mileage Plus, United and its affiliate companies. Your participation in
the Program will be governed by these provisions, and it is your responsibility to read and understand all of
them. For more information, contact the Mileage Plus Service Center or visit the Mileage Plus web site at
www.united.com. These Program Rules cannot be superceded or changed, except in writing from United. General conditions: 1. Mileage Plus membership and its benefits are offered at the discretion of United and its affiliated companies (collectively, “United”), and United has the right to terminate the Program or to change
the Program Rules, regulations, benefits, conditions of participation or mileage levels, in whole or in part, at any
time, with or without notice, even though changes may affect the value of the mileage or certificates already
accumulated. United may, among other things, withdraw, limit, modify or cancel any award; increase the
mileage or number of certificates required for any award; modify or regulate the transferability of awards or
benefits; add an unlimited number of blackout dates; or limit the number of award seats available to any or all
destinations. Members, in accumulating mileage or certificates, may not rely upon the continued availability of
an award or award level, and members may not be able to obtain all offered awards or use awards to all
destinations or on all flights. 2. Participation in the Mileage Plus Program (the “Program”) is subject to any terms and conditions, rules, regulations, policies, and procedures (“Program Rules”) that United may, at its
discretion, adopt from time to time. United has the sole right to interpret and apply the Program Rules. Any
failure to follow Program Rules, any abuse of Program privileges, any conduct detrimental to the interests of
United, or any misrepresentation of any information furnished to United or its affiliates by any member, or
anyone else acting on the member’s behalf, may result in the termination of his or her membership, the
cancellation of accrued mileage, certificates, awards or benefits, or both. 3. United reserves the right to audit any and all Mileage Plus accounts at any time for compliance with the Program Rules, without notice to the
Program member. In the event that an audit reveals discrepancies or possible violations, the processing of
award redemption requests may be delayed pending completion of the audit. 4. Each member shall be responsible for remaining knowledgeable as to the Program Rules and the amount of mileage
in his or her account. United shall attempt to advise active members of various matters of interest through
such means as may be appropriate, such as account summaries, newsletters and its web site, but United shall
have no liability for any failure to do so. United will not be responsible for correspondence lost or delayed in the
mail. Each member shall be responsible for advising United of any change of address, and United shall have
no liability for misdirected mail or any consequences thereof. 5. The accumulation of mileage or certificates and the redemption of awards are subject to specific Program Rules enacted by United. Each member is
responsible for reading those materials in order to understand his or her rights and responsibilities under the
Program. No mileage, benefits, certificates or awards earned or granted under the Program may be transferred
or assigned except as expressly permitted by United in writing. 6. The Mileage Plus Program is maintained for the benefit and participation of individual members only. Only individuals are eligible for Mileage Plus
membership, and each member may maintain only one account. Duplicate accounts will be subject to
cancellation. Only the member named on the account will be entitled access to personal account information. 7. Accrued mileage and certificates do not constitute property of the member. Neither accrued mileage nor certificates are transferable (i) upon death, (ii) as part of a domestic relations matter, or (iii) otherwise by
operation of law. Prohibition of sale or barter: 8. The sale or barter of any such mileage, certificates, awards or benefits other than by United is expressly prohibited. Any mileage, certificates, awards or
benefits transferred, assigned or sold in violation of the Program Rules, in addition to
exposing the member to the penalties otherwise associated with violations, may be
confiscated or cancelled. The use of award tickets that have been acquired by purchase, barter, or other
conduct in violation of Program Rules may result in the confiscation of the tickets, denial of boarding with
respect to the ticket holder, and, at United’s discretion, completion of the travel only upon payment of an
applicable fare. Account activity: 9. Any member who has failed to earn mileage for a calendar quarter may, at United’s option, be excluded from receiving newsletters, statements, correspondence or other materials, including
notifications of Program changes or special promotions, until the next quarter in which he or she earns
mileage. Any member who fails to earn mileage during the first twelve months after
enrollment in the Program may be removed from the Program. 10. Any member who fails at any time to engage in account activity for a period of thirty-six (36) consecutive months is subject to termination of
his or her membership and forfeiture of all accrued mileage. 11. “Account activity,” for purposes of these Rules, shall be deemed to occur when a member accrues mileage in his or her account in any manner set
forth in these Rules, or as otherwise approved by United, or when the member redeems any Mileage Plus or
partner award by the use of mileage in the member’s account. Partners: 12. The Mileage Plus Program “partners” are airlines, rental car companies, hotels, or other entities who offer services as awards in the Program and who, in some instances, permit the accrual of mileage to
members who utilize their services. The partners are independent entities, and United is not responsible for the
nature or quality of products or services provided by those partners, nor for any solicitation efforts by those
partners. 13. United shall have no liability for partner withdrawals from the Program or for award cancellations caused by partner withdrawals, discontinued United or partner service, or award or mileage accrual
cancellations for any other reason. Partners may, in their discretion, change the amount of mileage required
for their awards or impose other restrictions, including collecting a surcharge, upon the use of their awards. 14. Routing and destinations for award travel on airline partners are determined by our individual travel partners. 15. By participating in the Mileage Plus Program, members understand and agree that their names and addresses may be shared with some or all Mileage Plus partners and that they may receive promotional
materials, mailings and e-mails from United and its partners. A member may, however, preclude receipt of
any such materials by advising United (c/o the Mileage Plus Service Center) in writing of his or her desire
to be excluded from any such partner mailings or communications. Partners may collect a surcharge for
miles accrued. Mileage accrual: 16. Only members of Mileage Plus are eligible to accrue mileage in the Program by availing themselves of the means of accrual recognized under the Program. Except to the extent that mileage 13 may be earned for purchases made through authorized debit or credit cards, a member may not accrue
mileage for the utilization of services, whether air transportation or otherwise, by any other person, animal,
object, or entity. 16a. United, in its sole discretion, may permit Mileage Plus members to credit mileage earned for flights on other airlines to their Mileage Plus accounts, and other airlines or entities may, by
agreement with United, permit their program members to credit to their accounts mileage earned for flights
on United. In such cases, unless otherwise expressly provided, such mileage may be credited in only one
frequent flyer or loyalty program. 17. Currently, mileage can be accrued by taking a flight on United, Ted or United Express; by using an authorized debit or credit card to purchase goods or services; or by utilizing the
services of an airline, hotel, rental car company, telecommunications company, or other Program partner
identified in the Member’s Guide as an entity on which mileage may be accrued. United expressly reserves
the right to establish additional means of accruing mileage, to delete any or all of the means currently
recognized, or to exclude specific types of transactions or tickets from the accumulation of mileage. 18. Mileage can be accrued only for flights, hotel stays, car rentals or transactions actually taken or performed by the member after the member’s official enrollment date, and can be applied only to the
member’s account. Mileage will be credited only for flights actually flown by the member. Mileage credit will
not be awarded for flight cancellations, except that United may, at its discretion, give credit for flights
cancelled due to mechanical reasons or schedule reductions. 19. Mileage may be accrued only for paid travel on regularly scheduled flights based on origin and destination. 20. If United or any Mileage Plus partner improperly denies a member an accrual or benefit, liability will be limited to the equivalent of that
accrual or benefit. 21. Class-of-service bonus miles, if any, will be credited according to the fare paid, not the cabin flown, and will not be credited on any upgrade. 22. Air mileage will not be credited for travel on free tickets, including tickets issued as Mileage Plus awards; on travel industry, free or reduced tickets;
consolidation tickets; or on tickets which are issued subject to any accumulation of Mileage Plus credit. In
addition, some fares or tickets, including those sold over the Internet, may at United’s discretion be excluded
from eligibility for mileage accrual. 23. Car and hotel mileage will be credited only for qualifying published rates, and not for free accommodation, rentals or tickets, industry discounts, group rates or special
promotional rates. 24. Only the person contracting for hotel or rental car receives mileage credit for those services. 25. For hotel and car rental mileage accrual, consecutive night stays or consecutive car rentals at the same hotel/car rental agency will be considered as one stay/rental, regardless of the number of
check-ins or rentals. 26. United reserves the right to make bonus miles and promotional offers selectively available to certain members at any time, based on flight activity, geographic locations, Program
participation, or other factors determined at United’s sole discretion. 27. United will, in most cases, credit its members’ accounts with accrued mileage. However, each member shall have the responsibility to ensure
that his or her mileage is properly credited. Where a member contends that mileage has been earned but not
credited, or in cases where United deems verification is required, United reserves the right to require proof of
accrual from the member, including but not limited to copies of ticket coupons for flights claimed to have
been flown or copies of receipts or similar documentation verifying any transactions claimed to have been
performed. Any claims for mileage by the member and proof of accrual must be received by United within
twelve months after the date such mileage was claimed to be earned. Mileage expiration: 28. Mileage accrued in a member’s account shall be maintained in the account until it is redeemed for an award or until it expires, whichever occurs first. 29. Mileage accrued shall only be subject to expiration thirty-six (36) months after the last account activity in the member’s
account. In cases where mileage is for any reason removed from an account, as for the
redemption of awards, and later returned, the return of the mileage to the account shall not
count as account activity. All miles subject to expiration will expire the last day of the
thirty-sixth month after the last account activity in the member’s account. Award redemption: 30. The awards available to be redeemed and the amount of mileage necessary to redeem each award will be set by United and published to the members. United shall establish the process
for award redemption, but redemption shall basically mean the exchange of mileage in a member’s account
for a specified award. 31. Awards may, at the request of the member, be issued by Mileage Plus in the name of the member or in the name and for the use of any other person. If an award ticket is to be issued in
the name of someone other than the member, United may require the member to execute the request for
the award transfer in person at a United ticketing location, by endorsing each certificate redeemed in favor of
the specified designee and providing official photographic identification. 32. Mileage earned in two or more different accounts may not be combined to redeem any award. 33. Travel on Mileage Plus award tickets will be subject to a service fee to the tariff, contract of carriage, ticket terms, and re-accommodation policies of
the carrier on which travel is scheduled. 34. A change in date, cities or flight time, connection points, or a cancellation may result in the imposition of a service charge. 35. Award tickets, awards, and certificates may be subject to applicable departure taxes, federal inspection fees, passenger facility charges, and other fees,
charges or taxes, and the person utilizing the award is responsible for the payment of any such items that
may apply. 36. Any valid unused award ticket or certificate may be returned to the Mileage Plus Service Center for a service charge. The mileage used to redeem the award will be credited to the member’s
account and will be subject to expiration thirty-six (36) months after the last account activity in the account.
Awards for which travel is reserved but which are subsequently cancelled due to an expired ticketing time
limit will be subject to service charges for the recrediting of miles. 37. The award structure is subject to modification, cancellation or limitation at United’s discretion, with or without notice. The amount of mileage
required to redeem any award may be substantially increased, any award may be withdrawn, and
restrictions on any award or its redemption may be imposed at any time. The accumulation of mileage does
not entitle Program members to any vested rights with respect to any awards or the Program. Awards shall
be valid only to destinations served both at the time of the issuance of the award ticket and at the time of
departure, and neither United nor its partners shall be liable for schedule changes that result in the
cancellation of service to any destination. 38. Upgrades will not be allowed on free accommodation, rentals or tickets; industry discounts; consolidation tickets; group rates or special promotional rates. International membership: 39. Participation in the Mileage Plus Program may be prohibited or restricted in some countries. Nothing in these Rules should be read to override or circumvent any such
foreign laws. United, Mileage Plus and Star Alliance are registered trademarks. 14 U nited Contact Information For account balance and other program information, visit www.united.com
or call 1-800-421-4655 from within the U.S. and Canada. Outside the
U.S., visit www.united.com/worldwide or call +1-605-399-2411.
Available 7 a.m.–12 a.m. midnight, U.S. Central Standard Time, daily. Or write to: United Mileage Plus Service Center, P.O. Box 6120,
Rapid City, SD 57709-6120 U.S.A. Or visit www.united.com/contactunited to send an e-mail. Printed in the U.S.A. G/N ULSMP547 11/06 United Reservations Country Reservations number Country web site U.S. 1-800-UNITED-1 www.united.com Argentina 0810-777-UNITED (8648) www.united.com.ar Australia 131-777 www.unitedairlines.com.au Belgium 02 713 36 00 www.unitedairlines.be Brazil 0800 16 23 23/(11)3145-4200 www.united.com.br Canada 1-800-JETAWAY www.united.ca El Salvador 279-3900/800-6004 www.unitedelsalvador.com France 0810 72 72 72 www.united.fr Germany 069-5007 0387 www.unitedairlines.de Guatemala 1 800 835 0100 www.unitedguatemala.com Hong Kong 2810-4888 www.unitedairlines.com.hk Japan 0120-114466/03-3817-4411 www.unitedairlines.co.jp Kuwait 247-5696 www.kw.united.com Mexico 5627-0222/01800-00-307-77 www.united.com.mx Netherlands 020-201 3708 www.unitedairlines.nl People’s Republic of China 800-810-8282 www.cn.united.com Singapore 6873-3533 www.unitedairlines.com.sg South Korea 02/757-1691 www.kr.united.com Switzerland 01-212-4717 www.unitedairlines.ch Taiwan (02) 2325-8868 www.tw.united.com Thailand 0-2253-0558 www.unitedairlines.co.th United Kingdom 0845 844 4777 www.unitedairlines.co.uk Uruguay 902-4630 www.united.com.uy Vietnam 84 (8) 823-4755 www.unitedairlines.com.vn

Comments